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Privacy and data protection

MQ’s policy is set in accordance with the Data Protection Act 1998, and covers: 

  • Sources of information
  • How we use personal information
  • Disclosure
  • Accuracy
  • Cookies and Google Analytics
  • Policy modification
  • Content

On joining MQ, all staff and volunteers sign a confidentiality agreement and in so doing agree to abide by the Data Protection Act 1998 and this policy. MQ will use all possible means to be transparent in how we intend to store, use and share information provided to us at all times.

Sources of information

This privacy policy applies to any information acquired by and/or provided to MQ including, but not limited to: 

  • Information acquired/provided through use of the following websites (together the “Websites”):
  • Information acquired/provided during the course of donations, transactions, volunteering and sign up forms, including the CODDI online Direct Debit portal
  • Information acquired/provided through enquiries
  • Information acquired/provided by the completion of any request and/or invitation for information
  • Information acquired/provided by an application for research funding
  • Information acquired/provided in the conduct of research programme activities
  • Information acquired/provided through awards, surveys and competition entries
  • Information acquired from publicly available information relating to an individual or organisation. This may include contact detail updates for those we were already in contact with, geo-demographic information and measures of affluence, when it is available from external sources such as Prospecting for Gold and Wealth Watch
  • Information recorded by MQ that is freely available in the public domain

MQ recognises that privacy is important to our supporters, funding applicants and other contacts. The information submitted or collected by MQ will be kept confidential and secure once received and recorded. Information will be processed only by MQ data controllers, or on our behalf under strictly regulated conditions and in accordance with the provisions of the Data Protection Act 1998. MQ data controllers are members of staff who have access to one or all of our databases or repositories.

How we use personal information

Any personal information provided to or obtained from other sources by MQ will only be used for the following purposes:

  • Creating, updating and enhancing donor, supporter, contacts and grant applicant records, and those of other related MQ activities
  • Compiling information relating to a person or organisation’s contributions (financial and otherwise) to MQ, and defining areas of interest to them
  • Analysing additional information about supporters to understand their background and help make appropriate requests for gifts from people who may be able and willing to give more than they already do
  • Improving the websites to meet users' habits and requirements and compiling information relating to users' movements across the website in accordance with our Cookie Policy
  • Handling enquiries, delivering materials and services, processing payments, communicating with individuals or organisations about their donations, events, or educational and advocacy activities and generally maintaining their relationship with MQ
  • Advising individuals or organisations of other opportunities or projects which may be of interest
  • Inviting individuals or organisations to participate in research activities and/or market research activities
  • Compiling case studies or otherwise in an anonymous format, unless otherwise expressly notified to the individual or organisation in advance
  • Inviting, responding to and maintaining relationships with individuals or organisations that have expressed interest in research, education or advocacy activities and funding 


MQ will only disclose information in the following circumstances: 

  • Where consent has been obtained
  • Where there is a legal obligation
  • Where there is a public duty
  • In connection with the assignment or transfer of all or any of its rights and obligations to a third party (for example in the case of a merger)

For operational reasons, or in order to meet specific requests, data may also be processed on MQ’s behalf by external organisations. In this case, data will be handled under strictly regulated conditions and in accordance with the Data Protection Act 1998. Third parties will only be given access to MQ’s data upon receipt of a signed confidentiality agreement, and on the provision that MQ’s data is returned or securely destroyed upon completion of each project.


MQ will take reasonable steps to create an accurate record of any personal data submitted. However, MQ does not assume responsibility for confirming the on-going accuracy of personal data. Supporters and contacts have responsibility for reporting personal data amendments by contacting MQ. Applicants for MQ funding via have responsibility for updating their personal data directly by logging in to their account online. It can take up to 21 days for the changes to come into effect. 

If an individual or organisation would like to request a copy of their personal data under the Data Protection Act 1998, or have any other related queries, they can request this by email. Proof of identity, payment and/or other information should be supplied in order for MQ to respond to such a request.

Cookies and Google Analytics

See our cookies policy for more information on this area. 

Policy modification

MQ reserves the right to modify our privacy policy without notification to individuals or organisations. Any modifications to the privacy practices will be reflected on our website.


MQ is committed to making all reasonable efforts to be clear and transparent about how we might use a person or organisation’s data in future when it is provided, and to give clear options for a donor or supporter to change their contact preferences during all interactions.

By disclosing personal information to MQ an individual or organisation consents to the collection, storage and processing of information in the manner described in this policy, unless clearly stated otherwise. Continued use of the Websites and/or products and services constitutes agreement to any changes to this policy, as reflected in our website Terms & Conditions Policy. 

MQ will take all reasonable steps for our supporters, applicants and contacts to control their contact preferences at the point that information is provided. Unless we are notified otherwise, MQ will take provision of any method of contact information to indicate permission for us to contact that individual or organisation by those means. If an individual or organisation wishes to change their mailing preferences, or opt-out of specific marketing communications sent from MQ, or they object to having their personal information used in the ways described in this policy, they should notify us.

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© MQ: Transforming mental health 2016 | Registered charity in England / Wales: 1139916 & Scotland: SC046075 | Company number: 7406055